WHAT TO DO IF YOU HAVE A MAINTENANCE ISSUE ARISE

Please refer to your Lease Agreement, Section 14-17 and Exhibit “A” to determine if your maintenance problem is your responsibility to fix or ours. 

There are two types of Maintenance Issues:  1. General  or 2. Emergency. 

For the best response it is important that you follow the procedure for the type of Maintenance Request you are reporting.  It is our goal to always provide exceptional Tenant Services and your cooperation with our procedures is appreciated.

GENERAL MAINTENANCE REQUEST:   If you have a “maintenance issue” arise that is not an IMMEDIATE EMERGENCY (see Emergency Examples listed below) please submit and request via the online portal. 

EMERGENCY MAINTENANCE REQUESTS:  Call and/ or Text Ryan at 501-515-3640 and leave a message if no one answers.

EMERGENCIES ARE DEFINED AS:  ANYTHING THAT MAY CAUSE IMMEDIATE HARM OR DAMAGE TO THE PROPERTY OF TENANT.  (Tenant is responsible to contact us immediately with any emergency situation. Failure to do so may result in tenant liability as per Lease Agreement).

EMERGENCY EXAMPLES INCLUDE BUT NOT LIMITED TO:  Leaks of any kind, Fire or sparks, Hot Water heater not working, Heat and Air system not working, Exterior Doors or locks are dysfunctioning, Toilets not working, flooding or water leaking from an appliance, Refrigerator not working.